Privacy Policy – Rubber Mats.ae

Rubber Mats (“we”, “us”, “our”) operates rubbermats.ae and supplies rubber mats and flooring to homes, offices, gyms, and industrial sites across the Dubai We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, request a quotation, contact our team, or place an order. Please read it carefully, as using our website means you accept the practices described here. If you have any questions, you can reach us at any time using the details at the end of this page.

1. Information We Collect

We collect only the information we need to answer your enquiries, process your orders, and improve our service. Some of it you give us directly, such as when you fill in a form, message us on WhatsApp, or place an order. Other information is collected automatically when you browse our website. The details are listed below.

Personal details: your name, phone number, and email address.
Delivery and site information: your delivery address or project location, including Dubai or any other emirate.
Enquiry and order details: the products you are interested in, sizes, quantities, and any special requirements.
Payment information: billing details and order history. Card and PayPal payments are handled by secure third-party providers, and we do not store your full card details.
Communication records: emails, WhatsApp messages, and call notes between you and our team.
Technical information: your IP address, browser and device type, pages visited, and time spent on the site, collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to respond quickly to your enquiries and to provide free quotations, samples, and product advice. It also lets us process and deliver your orders, arrange professional installation, and send you updates about your order. We may use your details to provide customer support and to follow up if you need help after your purchase. With your consent, or where the law allows, we may also send you offers and news about our latest mats and flooring, and you can opt out at any time. We analyse how visitors use our website so we can improve its performance, content, and product range. In addition, we use your information to prevent fraud, keep our systems secure, and meet our legal and accounting obligations in the UAE.

3. Cookies and Tracking Technologies

Our website uses cookies, which are small text files stored on your device when you visit. They help the site work properly, remember your preferences, and show us which pages are most useful to visitors. We may also use analytics and advertising tools, such as [Google Analytics, Meta Pixel, or Google Ads: list only the tools you actually use], to measure traffic and improve our marketing. These tools may collect information such as your IP address, browser type, and browsing activity. You can accept, block, or delete cookies at any time through your browser settings, although some features of the website may not work as well without them.

4. WhatsApp and Phone Communication

You can contact us through WhatsApp, phone calls, or email for quotations, product advice, and order support. When you do, we use your phone number and the details you share only to reply to you and to follow up on your enquiry or order. We may save your messages and call notes so that our team can give you consistent, accurate service. We will not use your number to send marketing messages unless you have agreed or asked to hear from us. Please note that WhatsApp is operated by Meta and is governed by its own privacy policy, so we recommend you avoid sharing sensitive details such as full card numbers in chat.

5. Sharing Your Information

We do not sell or rent your personal information to anyone. We share it only with trusted parties who help us run our business and serve you. These include delivery and installation partners who complete your order, payment providers who process your payments securely, and website, analytics, and marketing service providers. These parties may use your information only to perform the services they provide to us. We may also disclose your information if required by UAE law, a court order, or a government authority.

6. Data Security

We take the protection of your personal information seriously and use reasonable technical and organisational measures to keep it safe. These include secure payment processing, restricted internal access to customer data, and regular checks of our website systems. Only team members who need your information to do their job can access it. While we work hard to prevent unauthorised access, loss, or misuse, no website or online transmission can be guaranteed to be completely secure. We encourage you to take care when sharing information online and to contact us right away if you suspect any misuse of your data.

7. Data Retention

We keep your personal information only for as long as we need it for the purposes described in this policy. This includes the time needed to handle your enquiry, complete your order, and provide after-sales support. We may keep some records, such as invoices and order history, for longer to meet legal, tax, and accounting requirements in the UAE. Once your information is no longer needed, we securely delete it or remove anything that could identify you. If you would like us to delete your information sooner, you can send us a request using the contact details on this page.

8. Your Rights

You have control over your personal information and can ask us at any time to show you what we hold about you. You may also ask us to correct anything that is inaccurate or out of date, or to delete your information where the law allows. If you receive offers or updates from us, you can opt out at any time by using the unsubscribe link or sending us a message. You can also object to the way we use your information in certain situations. To make a request, email us at info@rubbermats.ae, and we may ask you to confirm your identity before we act on it. We will aim to respond within a reasonable time.

9. Third-Party Links

Our website may contain links to other websites and services, such as our social media pages, WhatsApp, YouTube, or payment providers. These sites are run by third parties, and we have no control over their content, security, or privacy practices. This Privacy Policy applies only to rubbermats.ae and does not cover any external site you visit through our links. We recommend that you read the privacy policy of each website before you share any personal information with it. We are not responsible for how these third parties collect, use, or protect your data.

10. Children’s Privacy

Our website and services are intended for adults and are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. Although we sell products such as baby play mats, these are meant to be purchased by parents, guardians, and other adults. If you believe a child has given us personal information, please contact us right away. We will take reasonable steps to delete that information from our records as soon as possible.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website tools, or legal requirements. When we make changes, we will post the updated version on this page and revise the “Last updated” date at the top. We encourage you to review this page regularly so you stay informed about how we protect your information. If we make significant changes, we may also notify you through our website or by another suitable method. Your continued use of our website after an update means you accept the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we handle your information, please get in touch. Our team will be happy to help and will reply as soon as possible.

Phone / WhatsApp: +971 50 716 8667
Email: info@rubbermats.ae
Address: Mall, Warehouse, Al Asayel St, near Al Quoz, Al Quoz Industrial Area 3, Dubai, UAE