Terms And Conditions

Welcome to Rubbermats.ae. These Terms and Conditions explain the rules for using our website and for buying rubber mats, flooring and related services from us in the UAE. By browsing this site, requesting a quotation, or placing an order, you confirm that you have read and agreed to these terms. Please read them carefully, especially the sections on custom orders, delivery, returns and warranty. If you do not agree with any part, please contact our team before placing an order, and we will be happy to clarify the terms or discuss your requirements. For any question, contact us at info@rubbermats.ae or on WhatsApp at +971 50 716 8667. Nothing in these terms limits your rights under UAE consumer protection law.

About Us and Definitions

Rubbermats.ae is a UAE-based supplier of rubber mats and flooring for homes, offices, gyms and commercial spaces. We supply and manufacture a wide range of mats and flooring, and we offer delivery and installation across the UAE. In these terms, “we”, “us” and “our” mean Rubbermats.ae, and “you” means anyone who visits our website or buys from us. “Products” means the mats and flooring we sell, and “Services” means custom manufacturing, delivery and installation. “Order” means a request to buy that we have confirmed in writing.

Use of the Website

You may use this website only for lawful purposes and in line with these terms. You must be at least 18 years old, or have the legal capacity to enter a contract, to place an order. Please give accurate details when submitting forms, requesting quotes or checking out, and do not misuse the site by attempting to copy its content, or disrupt its operation. We work to keep product descriptions, images and prices accurate, but colours may look different on different screens, and we may correct errors or update the site at any time without notice. Links to third-party sites, such as social media or WhatsApp, are provided for convenience, and we are not responsible for their content.

Quotations and Pricing

All prices on our website, quotations and invoices are shown in UAE Dirhams (AED), and we will state clearly whether VAT is included. Quotations are based on the product, size, quantity, specifications and location you give us, so please make sure these details are accurate. A quotation is valid for the period stated on it, and prices may change after that date or if your requirements change. We work to keep all prices correct, but if we find a pricing error, we may correct it and contact you before confirming your order. You are free to accept the corrected price or cancel without charge. Free quotations and free samples are offered at our discretion and may be subject to availability.

Orders and Acceptance

Submitting an order, a quotation request or a WhatsApp message is an offer to buy, not a confirmed order. Your order is accepted only when we confirm it in writing by email, WhatsApp or invoice, and that is when a binding contract is formed. We may decline or cancel an order if a product is unavailable, if details are unclear, or if we cannot deliver to your location. Please check your order details carefully before confirming, including product, size, quantity and delivery address. If you need to change or cancel an order, contact us as soon as possible, because changes may not be possible once production or dispatch has started.

Custom and Made-to-Order Products

Custom and made-to-order products are made specifically for you, including mats cut to size, printed or branded mats, and special colours or thicknesses. Because of this, you are responsible for giving correct measurements, quantities and design details, and we will produce your order exactly as approved. Before production starts, we may ask you to approve the specifications, artwork or a sample in writing, and a deposit may be required. Once production has started, custom orders generally cannot be cancelled, changed or returned, except where the product is defective or does not match what you approved. Production and delivery times are estimates and may vary with order size and material availability. This does not affect any rights you have under UAE consumer protection law.

Payment

You can pay for your order by the methods shown on our website or confirmed in your quotation or invoice, which currently include major credit and debit cards and PayPal. Payment must be made in full before dispatch unless we have agreed a deposit and balance schedule with you in writing. For larger projects, the balance is due on the date stated in your invoice, and we may delay delivery or installation until payment is received. Card and online payments are processed through secure third-party payment providers, and we do not store your full card details. If a payment fails or is reversed, we may hold or cancel your order. Please keep your payment confirmation and invoice for your records.

Delivery and Shipping

We deliver across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Delivery charges, if any, and estimated delivery times will be confirmed when you place your order and may vary by location, product and order size. Delivery times are estimates, not guarantees, and may be affected by stock levels, custom production, traffic, weather or other events outside our control. Please make sure someone is available to receive the goods, and check them on delivery. Report any visible damage or missing items as soon as possible, with photos and your order number. If delivery fails because of an incorrect address or because no one is available, we may charge for redelivery. Ownership and risk of the goods pass to you once they are delivered.

Installation Services

Where you have requested installation, our team will install your mats or flooring at the agreed location and time. The scope of installation, including any preparation work, trimming, adhesives or removal of old flooring, will be confirmed in your quotation or invoice, and anything not listed is not included. The installation area must be clean, dry, level and accessible, and you should clear furniture and obstacles unless we have agreed otherwise. We are not responsible for problems caused by an uneven, damp or damaged subfloor, or by hidden defects we could not reasonably see before starting. If our team cannot access the site at the agreed time, we may charge for the wasted visit or reschedule at an additional cost. Please inspect the finished work with our team and tell us promptly about any concerns.

Returns, Exchanges and Refunds

We want you to be happy with your purchase. Standard, unused products in their original condition and packaging may be returned or exchanged if you contact us within the return period confirmed at the time of your order. Custom-cut, custom-printed and made-to-order products, as well as items that have been installed or used, cannot normally be returned unless they are defective or do not match your confirmed order. If a product arrives defective, damaged or different from what you ordered, please contact us as soon as possible with your order number and clear photos. In these cases you may choose a repair, replacement or refund, as provided by UAE consumer protection law. Approved refunds are made to your original payment method, and we will tell you how long processing is expected to take.

Warranty

Our products are supplied with a warranty against manufacturing defects, and the warranty period for each product will be confirmed in your quotation, invoice or product details. The warranty covers defects in materials and workmanship that appear under normal use and correct installation. It does not cover damage caused by misuse, accidents, incorrect installation by others, exposure to harsh chemicals or extreme heat, lack of proper care, or normal wear and tear. Natural variations in colour, texture or finish, and gradual fading from sunlight, are also not considered defects. To make a claim, please contact us with your order details and photos of the problem, and we may need to inspect the product. We will repair, replace or refund covered products as required by law, and this warranty does not affect your legal rights as a consumer.

Customer Responsibilities

You are responsible for giving us accurate information, including measurements, quantities, product choices, contact details and the delivery address. Please check your quotation, design approval and order confirmation carefully before you approve them, because we produce and supply products based on what you confirm. You should use our products only for their intended purpose and follow any care, cleaning and safety guidance we provide. Mats and flooring can reduce the risk of slips and fatigue, but they cannot remove it completely, so please use sensible care, and supervise children on play mats and in play areas. You must also make sure the site is ready and accessible for delivery and installation, and that you have permission to have the work done at the location.